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Services |
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Oracle Technologies |
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| Oracle Applications
Solutions |
| Global ERP provides
a range of fully hosted and remotely managed
services for Oracle applications, including:
implementation support, integration, project
management, DBA resources, disaster recovery and
help desk support. Our mission is to deliver a
broader range of IT services, with higher levels
of performance and availability and better
customer care, at a lower unit cost compared to
the in-house alternative. |
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Global ERP is
uniquely qualified to support mid-market
companies who have chosen packaged ERP
applications like Oracle Applications to run
their business, because we have built our
business on the delivery of high quality ERP
application management. We bring the proper
sense of urgency to the task of managing our
customers' ERP environments, and leverage the
experience gained by supporting over 60,000 ERP
users and our extensive multi-platform operating
experience to meet and exceed our customers'
goals for application availability and
performance.
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| Oracle Applications Service
Offerings |
| Our broad family of service
offerings is designed to give our customers the
flexibility to meet their specific performance,
availability, security and risk management
needs. Services include: |
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Fully hosted and managed
solutions - A complete, managed
Oracle Applications environment including
solution design and set-up, hardware, software,
implementation support, 24 hour help-desk
support, networking services as well as ongoing
technical application management and performance
tuning. |
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Implementation Support - Our deep operations experience on
multiple platforms, including both Windows and
Unix environments, our XSP Prime certification
from IBM, SunTone certification from Sun
Microsystems and trained engineers combine to
provide customers the resources needed to
support their implementation
properly. |
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Remotely Managed
Solutions -Remote management of
a customers Oracle application in their data
center by our staff, and a performance-based
measurement system to ensure satisfaction. Our
RMO offering allows customers to gain access to
the benefits of outsourcing while not having to
engage in a fully outsourced application service
provider model. |
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Help Desk -Our
easily-accessible and always available Help Desk
services include 7x24x365 expert escalation and
super-user support when customers need it
most. |
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Short-Term Hosting -Available for customers who require
temporary hosting for migration, upgrades,
sandboxes, or are transitioning their platform
due to business needs such as acquisition or
merger - we offer a variety of resources on a
short-term basis, which avoids costly and
under-utilized capital expenditures. |
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Managed Services -A full range of application and
infrastructure management, monitoring and
reporting services that cost-effectively support
and maintain our customers' entire IT and
eCommerce infrastructure. |
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Disaster
Recovery - A number of disaster
recovery options are available, from standard
business continuity service to highly customized
solutions for individual application
environments. All of our DR solutions are
designed to ensure application recovery in the
event of a disaster and to deliver peace of
mind. |
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